This solution posted by BOB on HP support forum
===================================================================
notes:
worked on Dv5-1104ax.
AMD driveguard program was located in C:\SWSetup\drivers/AHCI/Packages/drivers/SBDrv/SB7xx/AccFilter/LH/setup32
dv5-1132la.
The path is C:\SWSetup\Drivers\AHCI\Packages\Drivers\SBDrv\SB7xx\AccFilter\LH\setup32\setup.msi
for more refence refer to the bottom of the page
===================================================================
I bought a Dv5-1110em in the middle of December, 16.12 2008, and this problem existed from the first boot-up. It uses an AMD processor with a WD2500bevs 250Gb HDD and runs Vista 32bit SP1. After some considerable time spent in e-mails and phone calls to tech support I have finally got Protectsmart working. For those who might want to try it this is the route I took.
First download and install the latest Bios update from HP updates.
Un-install via control panel the Protectsmart hard drive protection.
Then remove any protectsmart folder still in the C: drive programs folder - I had two, both with different numbers of files!
Re-boot and then install the latest version of the ProtectSmart app sp39123
Go to the SWsetup folder in the C:drive. Follow the path :- drivers/AHCI/drivers/SBDrv/SB7xx/AccFilter/LH/setup 32
Inside there is a setup file AMD 12.0.058851 Run it. This offers to modify/repair/uninstall the AMD 3D driverguard. Choose repair.
Upon re-boot I found Protecsmart now enabled and working and no longer giving me 'drive not supported'
After all the hassle I have had over the past two months, un-installing/re-installing drivers etc, it came as some relief.
Whether this works with Intel machines or those running Vista 64bit I don't know, there may be a similar setup file that can be run, but in a situation like this anything is worth a try.
cheers,
Additional notes:
============================================================
64bit users, make sure you click on the "LH64A" folder instead the "LH" one.
DV5-1110ax AMD 320GB
Many thanks Bob works a treat!!
Remove SP39123
Remove all HP accelerator folders
Regclean if you have a cleaner
Restart
Install sp39123
Restart
C:\SWSetup\Drivers\AHCI\Packages\Drivers\SBDrv\SB7xx\AccFilter\LH\setup32
Run setup.exe (12.0.0.58851- AMD driver Support 3D driver guard) 8/1/2008
Restart
WORKING
Control panel / Protect smart- choose to be visible in tray or not
===================================================================
notes:
worked on Dv5-1104ax.
AMD driveguard program was located in C:\SWSetup\drivers/AHCI/Packages/drivers/SBDrv/SB7xx/AccFilter/LH/setup32
dv5-1132la.
The path is C:\SWSetup\Drivers\AHCI\Packages\Drivers\SBDrv\SB7xx\AccFilter\LH\setup32\setup.msi
for more refence refer to the bottom of the page
===================================================================
I bought a Dv5-1110em in the middle of December, 16.12 2008, and this problem existed from the first boot-up. It uses an AMD processor with a WD2500bevs 250Gb HDD and runs Vista 32bit SP1. After some considerable time spent in e-mails and phone calls to tech support I have finally got Protectsmart working. For those who might want to try it this is the route I took.
First download and install the latest Bios update from HP updates.
Un-install via control panel the Protectsmart hard drive protection.
Then remove any protectsmart folder still in the C: drive programs folder - I had two, both with different numbers of files!
Re-boot and then install the latest version of the ProtectSmart app sp39123
Go to the SWsetup folder in the C:drive. Follow the path :- drivers/AHCI/drivers/SBDrv/SB7xx/AccFilter/LH/setup 32
Inside there is a setup file AMD 12.0.058851 Run it. This offers to modify/repair/uninstall the AMD 3D driverguard. Choose repair.
Upon re-boot I found Protecsmart now enabled and working and no longer giving me 'drive not supported'
After all the hassle I have had over the past two months, un-installing/re-installing drivers etc, it came as some relief.
Whether this works with Intel machines or those running Vista 64bit I don't know, there may be a similar setup file that can be run, but in a situation like this anything is worth a try.
cheers,
Additional notes:
============================================================
64bit users, make sure you click on the "LH64A" folder instead the "LH" one.
DV5-1110ax AMD 320GB
Many thanks Bob works a treat!!
Remove SP39123
Remove all HP accelerator folders
Regclean if you have a cleaner
Restart
Install sp39123
Restart
C:\SWSetup\Drivers\AHCI\Packages\Drivers\SBDrv\SB7xx\AccFilter\LH\setup32
Run setup.exe (12.0.0.58851- AMD driver Support 3D driver guard) 8/1/2008
Restart
WORKING
Control panel / Protect smart- choose to be visible in tray or not
